The "Office Management with AI" continuing education course qualifies you for the diverse tasks in office management. Typical roles are office manager, office clerk, secretary, or assistant. You learn the reliable handling of business correspondence by mail and email. You practice how to organize your workplace and interact professionally with customers. The provider emphasizes practical relevance: you practice what you have learned in lectures, exercises, and role plays.
The first module covers the definition and significance of office management, requirements for office professionals, as well as environmental protection, ergonomics, and accident prevention. You deal with the goals and tasks of an office manager. In addition, there are time management and prioritization techniques such as the SMART method, the ALPEN method, the Eisenhower matrix, and the Pareto principle. At the end, you develop your own checklists and workflows for your daily work routine.
Another module covers professional correspondence: structure and style of emails, letters, and meeting minutes. You practice communication models as well as active listening and questioning techniques. Further topics are customer orientation and complaint management. In role plays, you train professional phone etiquette, from the greeting to dealing with difficult conversation partners.
In the area of modern office organization and digitalization, you get to know software such as Microsoft 365 and Google Workspace. In addition, there are project management tools like Trello and Asana. Further topics are email management, digital calendars, and document management systems. You learn collaboration in virtual teams via MS Teams, Slack, or Zoom. At the end of this module, the focus is on cloud computing with Google Drive, OneDrive, and Dropbox.
A separate topic module teaches the basics of artificial intelligence in office management. You learn the definition and areas of application of AI as well as the opportunities and limitations of AI tools. The module is supplemented by data protection and ethical aspects in the use of AI, as well as a discussion of real-world examples and future prospects.
The last module revolves around organization and planning. You learn basic concepts of project management and agile methods such as Kanban. Further topics are the planning and follow-up of meetings as well as travel management for business trips. The continuing education course lasts a total of 20 days, each from 8:30 a.m. to 3:45 p.m., which is approx. 160 teaching hours. According to the provider, it takes place in person at the Berlin location.
At the end, there is an internal written exam. The continuing education course is aimed at professionals and academics. You should bring organizational skills, openness in dealing with people, and the will to further your professional development. Trainers with their own business experience accompany you throughout the entire qualification. Participation is 100% eligible for funding via the Bildungsgutschein (education voucher) from the Agentur für Arbeit or the Jobcenter.
